FAQ and POLICIES

What time is check in?

Check in time is 2.00 pm. This is to give the cleaners sufficient time to have your room ready. If you would like to check in earlier this can be arranged on request, so we can try to have your room ready.

What if I need to check in late?

Please let us know and we will let you know the key pick up details and have your room ready.

Do you have laundry facilities?

Yes we have 2 medium sized washing machines, 2 dryers and clothes lines and pegs all available free of charge, however you will need to purchase your own washing powder (we have powder available for purchase at reception).

Do you have free WiFi?

Yes, guests enjoy free High Speed Wi-Fi access at Takapuna motor lodge. We believe Wi-Fi is a necessity in this day and age and understand our customers need to stay connected 24/7. 

How often do you service the rooms for long term stays?
A quick service is done daily with towels replaced, rubbish removed etc. and a full service, which is a complete clean, is done every other day

Do you have disability units?

No, but we can provide steps to help you into the shower/bath.

Where is the closest supermarket?

We are 5-10 minutes walk from the local supermarket and 15 minutes walk from Takapuna town centre.

 

What is the Hotel's cancellation Policy?
Cancellation policies

Flexible Rate Bookings: If cancelled or modified up to 24 hours before the date of arrival, no fee will be charged, . If cancelled or modified later or in case of no-show, 100 percent of the total booking will be charged.

Non-Refundable Rate Booking: Cannot be cancelled or modified at any stage after the booking is confirmed and are 100% Non-Refundable

What is the Group Booking cancellation Policy?

Group Booking cancellation Policy : Cannot be cancelled or modified at any stage after the booking is confirmed and are 100% Non-Refundable

Deposit Required - At least 50% deposit required to confirm/secure the booking. Deposits are non refundable in case of any cancellations

Do you have day rooms?

No, our rooms need to rent for a full night as they are cleaned only once a day between 9am – 2pm.
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Do you do long term rates?

We provide a lot of longer term "transitional" accommodation so please contact us and depending on availability we will be able to give you a competitive rate.

PLEASE NOTE: SWIMMING POOL IS TEMPORARY CLOSED TILL FURTHER NOTICE